# Billing and invoices

Fluid CRM does not manage invoices directly inside the app.

All billing records, invoices, and receipts are handled by **Stripe**, which is Fluid CRM’s billing provider.

To access billing and invoice details, you must open Stripe via the **Manage subscription** page.

***

### How to access billing and invoices

To view billing information:

1. Go to **Settings**
2. Open **Account**
3. Click **Manage subscription**
4. You are redirected to the Stripe customer portal

All invoice and billing actions happen inside Stripe.

***

### What you can do in Stripe

Inside the Stripe customer portal, you can:

* View all past invoices
* Download invoice PDFs
* Download payment receipts
* See billing dates and charged amounts
* Review payment status for each invoice

Each invoice corresponds to a Stripe billing event.

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### Invoice generation

Invoices are:

* Generated automatically by Stripe
* Created for each billing period
* Based on your active plan and number of seats

Fluid CRM does not modify or generate invoices manually.

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### Payment status and history

Stripe shows:

* Successful payments
* Failed or retried payments
* Pending charges

If a payment fails, Stripe prompts you to update your payment method.

***

### What Billing and invoices does not control

Billing and invoices does not:

* Change your plan
* Cancel your subscription
* Add or remove seats
* Update payment methods directly inside Fluid CRM

Those actions are performed through Stripe after clicking **Manage subscription**.

***

### What to read next

* **Manage subscription** – open Stripe and manage billing
* **Upgrade or downgrade plan** – change your subscription tier
* **Seats and pricing** – understand seat-based billing


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