# Privacy and GDPR Fluid CRM respects user privacy and is designed to give customers control over their data. This page summarizes how personal data is collected, used, protected, and accessed, and how GDPR-related rights are supported. *** ### What data Fluid CRM collects Fluid CRM collects information that you provide directly, including: * Name and contact information * Account credentials * Customer, deal, and contact data you enter into the CRM * Usage data related to product functionality Fluid does not collect unnecessary personal data. *** ### How data is used Collected data is used to: * Provide and operate the Fluid CRM service * Maintain and improve product performance * Process subscriptions and billing * Communicate important service-related information * Respond to support requests Data is not sold to third parties. *** ### Data sharing and processors Fluid CRM may share data with trusted service providers who support: * Infrastructure * Billing * Analytics * Customer support Data may also be disclosed if required by law or to protect legal rights. All processors are required to handle data responsibly. *** ### Data security and storage Fluid CRM applies reasonable safeguards to protect personal data against: * Unauthorized access * Disclosure * Alteration * Destruction While strong protections are in place, no system can guarantee complete security. *** ### GDPR rights and data control Users have the right to: * Access their personal data * Update incorrect information * Request deletion of personal data * Request a copy of their data * Object to certain data processing Requests can be submitted by contacting support. *** ### Cookies and tracking Fluid CRM uses cookies and similar technologies to: * Maintain sessions * Improve usability * Analyze product usage You can control cookie behavior through your browser settings. *** ### Policy updates Privacy policies may be updated over time. When updates occur: * The policy is updated publicly * The “Last updated” date is changed Continued use of Fluid CRM implies acceptance of the updated policy. *** ### Contact information For privacy, data, or GDPR-related questions, contact: **** *** ### What to read next * **Security overview** – how data is protected * **Terms and conditions** – legal usage terms * **Export data** – accessing and owning your data --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://fluid-crm.gitbook.io/fluid-crm-docs/account-and-billing/privacy-and-gdpr.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.